Terms & Conditions Home / Terms & Conditions

 

Policies and Returns

The team at DQ'd carries a promise of quality, and we stand behind our products and service. We commit to helping our customers to the best of our ability with a range of great products that we provide from reputable companies and brands from around the world.

 

Shipping Policy

DQ'd is committed to providing you with prompt, friendly customer service, to ensure we dispatch your purchase as quickly as possible. We aim to dispatch all orders once we have received payment and can take up to 7 working days within New Zealand.

 

Return and Exchange Policies

At DQ'd we value your satisfaction. If you are not completely satisfied with your purchase, please return your merchandise within 7 days of the invoice date. Shipping and handling charges are non-refundable. Returned goods must be in their ORIGINAL or UNUSED condition with TAGS attached. Health regulations stipulate that swimwear that is soiled, damaged, worn or laundered is considered to be in other than "As New" condition and cannot be returned. Please remember that the regulations require swimsuits to be tried on over undergarments. We reserve the right to return to buyer without replacement any items which have been abused or improperly cared for.

 

Return and Exchange Procedures

Please contact our Customer Service Department by e-mail or telephone with your invoice number for Return Authorization (RA) before shipping any items.
Tel Office: +64 9 579 8426 or email: dqdswimming@gmail.com 

Ship your package prepaid and insured for your protection in case of loss. 

 

Our mailing and returns address:
DQ'd Ltd

7E Harrison Road,
Ellerslie
Auckland
Ph: +64 9 579 8426

 

Credit to Your Account
Your credit will be issued to your credit card. We may contact you again to get this as all information is not held by DQ'd Ltd. Please allow 30 to 60 days for the credit to appear on your monthly statement.